CommandGrid.ai
Privacy Policy
Last updated: March 27, 2026
This Privacy Policy explains how CommandGrid.ai collects, uses, shares, and protects information when you visit our public site or use our authenticated software platform.
Information we collect
We collect information you provide directly to us, such as your name, email address, organization details, support communications, and any content you submit through the platform. We also collect account configuration data, operational workflow inputs, and other information required to provide the service.
Account and authentication data
When you sign in to CommandGrid.ai, we may receive account and authentication information from identity providers such as Google. This can include your name, email address, profile identifier, and login metadata needed to secure and manage access to your workspace.
Usage and device information
We may collect technical information about how you access and use the service, including browser type, device type, IP address, referral pages, timestamps, request logs, and interactions with features, agents, workflows, queues, and events.
Cookies and analytics
We may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, improve reliability, measure performance, and understand product usage. We may also use analytics tools to understand how the public site and authenticated workspace are used.
How we use information
We use information to operate the platform, authenticate users, secure accounts, provide support, improve workflows and product quality, monitor performance, communicate about service-related matters, and comply with legal obligations.
Data sharing and service providers
We may share information with service providers who help us operate CommandGrid.ai, such as hosting, authentication, analytics, infrastructure, communications, and support vendors. We may also disclose information when required by law, to protect rights and security, or in connection with a business transaction.
Data storage and infrastructure
CommandGrid.ai uses Supabase-managed infrastructure to support application data storage, authentication workflows, and related backend services. Information processed through the platform may be stored or handled within that infrastructure as part of operating the service.
Data retention
We retain information for as long as reasonably necessary to operate the service, maintain security, fulfill contractual and legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the type of data and the nature of your relationship with us.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. No system is completely secure, and we cannot guarantee absolute security.
User rights and choices
Depending on your location, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information. You may also have the right to object to certain processing or request data portability. To make a request, contact us using the email below.
Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on this page and revise the last updated date. Your continued use of CommandGrid.ai after changes become effective means the updated policy will apply.
Contact
If you have questions about this Privacy Policy or would like to exercise your rights, contact us at Josephcabey@justchicagogroup.com.